Solutions Architect

About Agora

Agora is the global leader in real-time engagement, providing developers with simple, flexible, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and IoT devices. Headquartered in Santa Clara, CA, Agora is trusted by over 1,700 leading organizations across the globe to power best-in-class real-time experiences from social media and live shopping to education and telehealth.

Job Title: Solutions Architect

Location: Hybrid (Delhi/ Bangalore)

Job Summary

As a Solution Architect at Agora, you’ll act as the technical expert bridging customer vision with Agora’s platform. You will design scalable architectures, lead complex integrations, and serve as a trusted advisor to strategic partners and enterprise customers building real-time engagement applications. This role is perfect for someone who thrives on architecting robust technical solutions, enjoys teamwork, and loves collaborating with customers to bring ambitious ideas to life.

Key Responsibilities

• Partner with Sales teams to support revenue growth by aligning Agora’s real-time engagement, conversational AI, and Agent Studio solutions with customer business drivers, operational challenges, and strategic use cases.
• Collaborate with mid-market to enterprise customers and partners to understand technical requirements, architecture constraints, scalability goals, security considerations, and user experience expectations.
• Design, document, and propose scalable, secure, low-latency, and high-performance architectures leveraging Agora’s SDKs, APIs, Conversational AI stack, RTC infrastructure, and cloud-native services.
• Lead technical discovery sessions, architecture workshops, deep dives, proof-of-concepts (POCs), and live demonstrations to validate solution fit and accelerate customer adoption.
• Provide expert-level technical guidance to solution engineers, developers, customers, and partners during solution design, implementation, deployment, optimization, troubleshooting, and production scaling phases.
• Utilize modern AI-assisted development and productivity tools such as Cursor, Codex, Claude Code, GitHub Copilot, and related AI engineering workflows to accelerate prototyping, integrations, troubleshooting, and solution delivery.
• Work cross-functionally with Sales, Customer Success, Product Management, Engineering, Marketing, and Support teams to drive revenue goals, improve customer experience, and influence product direction based on market feedback.
• Design and present highly customized solution demonstrations and architecture narratives tailored to customer-specific workflows, operational challenges, and industry use cases.
• Contribute to internal enablement assets including reference architectures, solution playbooks, integration guides, demo frameworks, technical documentation, support manuals, and reusable use case templates.
• Stay current with emerging trends and innovations across Conversational AI, Voice AI, Generative AI, WebRTC, real-time engagement, cloud communications, and developer tooling to proactively advise customers and internal teams.
• Act as a trusted technical advisor for customers by balancing business objectives, product capabilities, compliance considerations, scalability requirements, and long-term platform strategy.
  
  

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.
• 7 to 9 years of experience in Solutions Engineering, Pre-Sales, Technical Consulting, Developer Support, or Software Development.
• Strong programming skills in at least one modern language such as JavaScript/TypeScript, Java, Swift, or Kotlin.
• Experience with modern development frameworks such as React Native or Flutter.
• Familiarity with enterprise tools including Salesforce, JIRA, Zendesk, and Confluence.
• Hands-on expertise in Conversational AI, Voice AI, WebRTC, SIP/PSTN integrations, real-time streaming, LLM orchestration, ASR/TTS, MCP/function calling frameworks, and AI-driven engagement systems.
• Solid understanding of SDK integrations, REST APIs, and mobile/web application architectures.
• Strong communication and presentation skills with the ability to explain technical concepts to both technical and business audiences.
• Strong analytical and problem-solving mindset with the ability to design innovative and scalable solutions.
  
  

• Familiarity with telecom ecosystems including SIP, PSTN, and CPaaS platforms.
• Understanding of security, compliance, and encryption standards for real-time communications and AI systems.
• Experience with multi-region deployments, scalability, and low-latency optimization.
• Contributions to developer communities, open-source project