Product Manager - Customer Solutions

About Responsive

Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io.

About The Role

We are looking for a dynamic and detail-oriented Product Manager – Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other cross-functional teams to ensure the consistent delivery of high-impact product improvements and professional services projects, aligned with customer SLAs.

Essential Responsibilities

Rapid Requests

• Own and manage the product backlog of small high impact feature improvement ideas submitted through the Idea Management platform.
• Translate small high-impact ideas into product requirements and work with the development team to plan and deliver continuous product enhancements.
  
  

• Manage professional services projects such as new product deployments and data management implementations.
• Coordinate with cross-functional teams including product experts, analytics, UX, engineering, and enablement to deliver tailored solutions.
  
  

• Conduct customer interviews and deep-dive analysis to understand needs and pain points.
• Apply project management best practices to ensure high-quality, timely delivery of customer commitments.
• Track and report on post-release performance to assess customer adoption and success of delivered features or services.
  
  

• Bachelor’s degree in Computer Science, Engineering or related field. MBA is a plus
  
  

• 5+ years of overall industry experience, including at least 3 years in a Product Owner/Business Analyst role within an IT/Software product company.
• Proven success in managing multiple concurrent projects or product tracks.
• Hands-on experience working across the full product lifecycle in collaboration with technical and business teams.
• Experience in interacting directly with customers and senior leadership stakeholders.
  
  

• Strong analytical thinking, problem-solving, and structured decision-making.
• Deep understanding of Agile methodologies, Product Thinking, SDLC, and modern project management practices.
• Excellent communication, presentation, and stakeholder management skills.
• Demonstrated ability to prioritize effectively, negotiate trade-offs, and drive outcomes.
• Proficient in planning, execution, and reporting on product and project delivery metrics.