IT Admin - IT

Job Title: Helpdesk - IT

Location: Coimbatore

Department: Information Technology

Position Type: Full-Time

About Us: Weaver and Tidwell India LLP is an accounting, audit and assurance firm catering to Weaver clients in the US. Weaver is one of the top 30 audit and assurance firms in the US. We have offices across four locations in India. We are looking for a meticulous and analytical Financial Reporting Analyst to join our team.

For more info - https://weaver.com/

Job Overview: We are looking for a Helpdesk executive to join our IT department. You will be responsible for managing our IT support.

Helpdesk Executive responsibilities include supporting our IT Operations , monitoring system performance, and configuring new software, hardware, and cloud-based applications. To be successful in this role, you should have excellent troubleshooting skills and hands-on experience with various operating systems.

You will ensure our software, hardware, servers, and networks run smoothly.

Tasks And Responsibilities

• Responsible for the uptime of the IT infrastructure.
• Ensure that the tickets raised and closed as per SLA and if not escalate as per the escalation Matrix defined.
• Raise and update the ticketing system tickets for all the issues handled worked on.
• Work on the change request and new Installations.
• Following up with Vendors, Service Providers & Partners - hardware & software whenever required & resolve issues by minimizing downtimes
• Carry out proactive and reactive administration on Windows and associated applications
  
  

• Carry out system administration tasks such as software installation/updates, security patches, and hardware maintenance
• Ownership of Infrastructure and responsible for service uptime availability
• Ensure adherence to process
• Hands on experience on any of the OS like windows 10 ,11 windows server etc.
• Hands on experience on Internet protocols like DNS, DHCP, HTTP.RDP
• Knowledge of installing upgrading OS and computer software
• Hands on experience on endpoint security
• Hands on experience on O365
  
  

• 1-3 years of IT Support experience
• Bachelors degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• Hands-on experience operating systems, network configuration, M365
• System administration and IT certifications Microsoft, or other IT related fields are a plus
• Knowledge of system security techniques
• Good problem-solving and communication skills
• Ability to work independently and as part of a team