Software Engineer

Overview

ServiceNow Senior Software Engineer to design, develop, and deliver advanced solutions on the ServiceNow platform. The ideal candidate will have strong technical expertise, hands-on development experience across multiple ServiceNow modules, and the ability to lead complex implementations and mentor junior engineers. This role combines hands-on coding with technical leadership to ensure the ServiceNow platform meets business and IT needs.

Primary SNOW Skills --> TSM, SOMT, OMT, TNI

Secondary SNOW Skills --> CSM, HRSD.

Mandatory Domain Skills --> Telco Domain - BSS/OSS

• Lead the design, development, and implementation of ServiceNow applications and modules (e.g., TSM, SOMT, OMT, TNI, GRC, SecOps).
• Build and maintain custom applications, workflows, integrations, and automation using ServiceNow tools (JavaScript, Glide, Flow Designer, IntegrationHub).
• Collaborate with product owners, business analysts, and architects to translate requirements into scalable solutions.
• Develop and maintain integrations with enterprise applications (REST, SOAP, APIs, LDAP, SSO, etc.).
• Contribute to and guide CMDB design, discovery, and service mapping.
• Ensure platform stability, performance, and best practices across implementations.
• Provide technical mentorship to ServiceNow developers and junior engineers.
• Participate in code reviews, design sessions, and architecture discussions.
• Stay current on ServiceNow releases and features, recommending enhancements.
• Create and maintain technical documentation and reusable solution patterns.
  
  
  

• Lead the design, development, and implementation of ServiceNow applications and modules (e.g., TSM, SOMT, OMT, TNI, GRC, SecOps).
• Build and maintain custom applications, workflows, integrations, and automation using ServiceNow tools (JavaScript, Glide, Flow Designer, IntegrationHub).
• Collaborate with product owners, business analysts, and architects to translate requirements into scalable solutions.
• Develop and maintain integrations with enterprise applications (REST, SOAP, APIs, LDAP, SSO, etc.).
• Contribute to and guide CMDB design, discovery, and service mapping.
• Ensure platform stability, performance, and best practices across implementations.
• Provide technical mentorship to ServiceNow developers and junior engineers.
• Participate in code reviews, design sessions, and architecture discussions.
• Stay current on ServiceNow releases and features, recommending enhancements.
• Create and maintain technical documentation and reusable solution patterns.
  
  
  

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 4+ years of ServiceNow development experience with proven hands-on expertise.
• Strong knowledge of ServiceNow ITSM and at least two additional modules (CSM, HRSD, GRC, or SecOps).
• Proficiency in JavaScript, Glide scripting, Flow Designer, and IntegrationHub.
• Experience with ServiceNow integrations (REST, SOAP, APIs, SSO, LDAP, etc.).
• Solid understanding of ITIL/ITSM processes and best practices.
• Experience with CMDB and Discovery.
• Strong problem-solving, communication, and collaboration skills.
  
  
  

• ServiceNow Certified System Administrator (CSA).
• One or more ServiceNow Certified Implementation Specialist (CIS) certifications.
• ServiceNow Certified Application Developer (CAD).
• Experience working in Agile/Scrum environments.