Officer Specialist Account Services Consumer Banking Ops Technology And Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Requirements

Key Responsibilities

• Perform KYC (Know Your Customer) operations, including customer onboarding, account opening, and ongoing customer due diligence
• Ensure compliance with regulatory requirements and internal policies related to KYC and anti-money laundering (AML) procedures
• Conduct thorough reviews of customer documentation and information to verify identity, source of funds, and assess risk profiles
• Collaborate with cross-functional teams to resolve customer queries, address discrepancies, and provide timely updates
• Maintain accurate and up-to-date customer records in the bank's systems
• Assist in the implementation and enhancement of KYC processes and procedures to improve efficiency and effectiveness
• Participate in training and development activities to stay informed of regulatory changes and best practices in KYC operations
  
  

• Minimum 4-5 years of experience in KYC operations or customer due diligence within the banking or financial services industry
• Strong attention to detail and ability to work with a high degree of accuracy
• Proficient in using banking systems and software applications related to KYC and customer onboarding
• Excellent communication and interpersonal skills to interact with customers and cross-functional teams
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Demonstrated problem-solving and analytical skills to identify and resolve issues
• Commitment to maintaining confidentiality and adhering to ethical standards