Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills : Microsoft Windows Server Administration

Good to have skills : AWS Administration

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering effective solutions to enhance system performance and reliability.

Roles & Responsibilities

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities.
• Monitor system performance and proactively address potential issues.
  
  

• Must To Have Skills: Proficiency in Microsoft Windows Server Administration.
• Good To Have Skills: Experience with AWS Administration.
• Strong understanding of server configuration and management.
• Experience in troubleshooting hardware and software issues.
• Familiarity with network protocols and services.
• Ability to implement and maintain security measures for server environments.
  
  

• The candidate should have minimum 5 years of experience in Microsoft Windows Server Administration.
• This position is based at our Chennai office.
• A 15 years full time education is required.