E2E Architect

Overview

End-to-End (E2E) Solution Architect with deep expertise in the Telecom BSS Lead-to-Cash (L2C) domain to lead enterprise transformation programs. The ideal candidate will be responsible for defining end-to-end solution architecture across the telecom value chain, ensuring alignment between business objectives, enterprise architecture, application landscape, and technology strategy.

The candidate should possess strong architectural knowledge across Lead Management, Opportunity Management, CPQ (Costing, Pricing & Quoting), Contract Management, Order Management, Service Delivery, Billing, and CRM. Experience with ServiceNow Sales & Order Management for Telecommunications (SOMT) and AI-driven solution design is highly desirable.

Responsibilities

Key Responsibilities

• Own the end-to-end solution architecture for Telecom BSS transformation initiatives.
• Define scalable, secure, and future-ready architecture aligned with enterprise standards and business strategy.
• Translate business capabilities into solution architecture, integration patterns, and application design.
• Drive architecture governance across the Lead-to-Cash (L2C) ecosystem.
• Collaborate with Business, Product, Delivery, Infrastructure, and Integration teams to deliver end-to-end solutions.
• Lead solution workshops, architecture reviews, and technical design discussions.
• Define integration strategies across CRM, CPQ, Contract Management, Order Management, Billing, OSS, and external systems.
• Ensure architectural alignment with TM Forum standards and enterprise integration principles.
• Provide technical leadership throughout the solution lifecycle from discovery to production deployment.
• Leverage AI and GenAI technologies to accelerate solution design, architecture documentation, and process optimization.
  
  
  

As a BSS Solution Design, you will significantly contribute to identifying best-fit architectural solutions for one or more projects, develop application design and provide regular support/guidance to delivery teams.

Mandatory to have excellent understanding of Telecom Domain, and experience of Solution Architecture for Telecom Solutions (Products and Services development).

• Ability to analyze Telco processes, simplify them and develop solutions in alignment with architecture principles.
• Understanding of Technology Landscape such as E2E OSS - Service/Network Inventory, Service Provisioning and Activation, Network Monitoring System, Network performance management system, Test & Diagnostics System, Element Management System knowledge is needed.
• Knowledge on CRM/CPQ, Product Catalog, Order Management (OM), Service Order Management, Inventory Management, Microservices based Architecture, RPA,
•  Good to have working experience on Digital Transformation, OSS/BSS Cloud Implementations, Network Transformation programs.
• Good experience in data modelling and integration patterns.
• Has good understanding of frameworks relevant for Telecommunications domain (for e.g. eTOM, SID, TAM, ITIL, ODA)
• Understanding of technologies such as 4G/5G/Metro Ethernet/ATM/MPLS/SONET/SDH etc. and their mapping to OSS systems is an added advantage.
• Conduct proof-of-concept (POCs) for requirem
  
  
  

ents.

• Good communication and Presentation skills
  
  
  

Required Functional Expertise

Strong understanding of the Telecom Lead-to-Cash (L2C) journey, including:

• Lead Management
• Opportunity Management
• CPQ (Costing, Pricing & Quoting)
• Contract Management
• Product Catalog
• Sales Order Management
• Order Orchestration
• Order Fulfilment
• Service Provisioning
• Billing & Revenue Management
• Customer Lifecycle Management
  
  
  

Requirements

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
• Proven experience of around 12-17 years as Solution designer.
• Strong analytical skills and Excellent problem-solving skills and the ability to work in a fast-paced environment.
• Strong communication and collaboration skills.

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