Database Support Engineer

Exasol’s Analytics Engine accelerates insights from the world’s data. It is purpose-built to handle the most demanding data workloads at an unmatched price/performance ratio. Our in-memory, massively parallel processing (MPP) technology is specifically designed for analytics, enabling businesses to turn data into actionable insights.

At Exasol, we are committed to pushing the boundaries of what is possible in data analytics, and we are looking for enthusiastic individuals to join our team and help shape the future of data technology. Join our diverse, remote-first team where more than 30+ languages (and counting!) are spoken, and every voice is valued. We are looking for passionate individuals who thrive on collaboration, innovation, and a shared commitment to help shape the future of data technology.

Overview

The Database Support Engineer is primarily responsible for managing the Support cases. This role also includes mentoring new employees or trainees. The position is based mainly in the office, with the option for home-office work.

Responsibilities

• Troubleshoot and resolve technical issues with Exasol database (focus on SQL), drivers, connectivity from and to Exasol.
• Answer questions about the usage of Exasol database features.
• Collaborate closely with R&D and Project Management teams.
• Execute service activities to ensure timely and high-quality project deliverables.
• Maintain and update all forms of technical documentation.

Required Qualifications

• University degree in IT or equivalent, or at least 15 years of relevant experience.
• Advanced analytical troubleshooting skills.
• Experience working in multicultural environments.
• Proven ability to liaise with stakeholders across various hierarchical levels.
• Technical expertise in: Database and SQL, including SQL scripting.
• Data Warehouse (DWH) and Business Intelligence (BI) architecture.
• Database front-end, reporting tools, ETL tools, and drivers.
• Programming languages such as Python, Lua, Java, or R.

Key Performance Indicators:

• Effective database support.
• SLA ticket processing, incident management, and troubleshooting.
• Strong social skills and teamwork.

How We Work at Exasol:

• Own Your Impact: At Exasol, you are not just a cog in the machine; you will step into immediate ownership of projects, driving them forward with a refreshing level of autonomy.
• Thrive in a Global Team: Join a vibrant, international community where diversity is celebrated, collaboration is key, and feedback fuels growth.
• Learn, Grow, Lead: We are invested in your development! Continuous knowledge-sharing, "Coffee and Learn" sessions, exciting events, and dedicated leadership programs empower you to soar.
• Work on Your Terms: Flexibility is the name of the game! Enjoy adaptable hours, remote options, and "workcations" for the ultimate work-life balance.
• Growth That Goes Beyond the Office: Dive into a comprehensive onboarding experience, fun team events, and a deep commitment to diversity and sustainability. We care about your holistic well-being.
• Rewards that Matter: Monthly home office allowance, volunteering options, floating days, and secure pension plans (location-dependent) prove we value your contributions.

Our values drive our unique and inclusive culture; discover how they shape your Exasol experience. Learn more about our core values at Exasol.

About Exasol:

Take the next step in your career journey. Visit www.exasol.com to explore our current job openings, and follow us on LinkedIn to see what it is like to work at Exasol.

Exasol is a proud equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks to life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, race, religion, etc.