Senior Technical Writer

Job Description

We are Omnissa!

The world is evolving fast, and organizations everywhere—from corporations to schools—are under

immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that

empowers employees and customers to access applications from any device, on any cloud, all while

maintaining top-tier security. That’s where Omnissa comes in.

The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure

work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including

Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security &

Compliance through common data, identity, administration, and automation services. Built on the vision

of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously

adapts to the way people work; delivering personalized and engaging employee experiences, while

optimizing security, IT operations and costs. were experiencing rapid growth—and this is just the

beginning of our journey!

At Omnissa, we’re driven by a shared mission to maximize value for our customers. Our five Core Values

guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer

Value—all with the aim of achieving shared success for our clients and our team.

As a global private company with over 4,000 employees, we’re always looking for passionate, talented

individuals to join us. If youre ready to make an impact and help shape the future of work, we’d love to

hear from you!

What is the opportunity?

As a Senior Technical Writer in Information Experience you work with product development teams to

create product documentation for Omnissa customers.

As a Technical Writer, you should demonstrate strong writing skills and solid experience describing

technologies such as virtualization, endpoint management, mobile device management, and general

system administration.

Candidates should be results-oriented and enjoy working as part of a distributed, global team in a fast-

paced environment. To be successful, candidates must have excellent communication skills and solid

project planning experience.

Responsibilities

• Create information for experienced technical users including product documentation guides,
  
  

release notes, technical papers, and knowledge base articles

• Gather information by working closely with engineers, product managers, and writers, reading
  
  

design documents and specifications, and using pre-release software

• Create and update end user documentation and help systems for minor and major releases
  
  

What will you bring to Omnissa?

• Excellent verbal and written communication skills
• Ability to write clear and concise text for a very technical audience and to follow editorial
  
  

guidelines

• Ability to follow established processes, guidelines and best practices
• Ability to install, configure, and use software products to create technically accurate information
• Ability to work collaboratively in a global writing team
• Ability and willingness to learn and apply new skills brought about by rapidly changing
  
  

information and technology

• About 5-6 years of experience in technical documentation
• Academic background in computer science, a technical field or Journalism
  
  

Location: Bengaluru

Location Type: HYBRID. This role offers a balanced arrangement, with the expectation of working 3

days a week in our local office and the flexibility to work from home for the remaining days. It is essential

that you reside within a reasonable commuting distance of the office location for the in-office workdays.

Travel Expectations: 5% of travel Domestic/International only if business demands.

What is the leadership like for this role? What is the structure and culture of the team like?

This role will report to the Manager running the Information Experience team, part of the Global

Information Development team. The leadership team believes that investing in the development of team

members creates the best teams. We are also action-biased and want to build a team of writers who try

new ways of developing and delivering content. The team culture is one built on trust and mutual support.

Omnissa Industry Recognition And Awards

• Gartner Magic Quadrant: Consistently positioned as a leader in Gartner’s Magic Quadrant for
  
  

Desktop as a Service (DaaS) and Virtual Desktop Infrastructure (VDI).

• IDC MarketScape Q2 2024: Recognized as a leader in IDC MarketScape reports for EUC.
• Forrester Wave report for Q4 2023: Workspace ONE received the highest scores in the current
  
  

offering category and the second-highest scores in the strategy category.

• Customer Satisfaction and Reviews: High ratings and positive reviews on platforms like Gartner
  
  

Peer Insights and TrustRadius.

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