Senior Human Resources Generalist

The Senior Human Resources Generalist plays a pivotal role in fostering a positive and productive work environment by designing, implementing, and managing employee welfare programs. This role ensures that employees physical, emotional, and social well-being are prioritized, contributing to higher engagement, retention, and overall organizational success.


Previous Call Center/BPO Experience REQUIRED

In this role you will:

Key Responsibilities

• Emergency Action Plan: Design and maintain protocols for immediate response to employee health emergencies within the workplace, including medical incidents, psychological distress, and crisis situations. Ensure timely coordination with on-site responders, healthcare professionals, and support services to facilitate rapid intervention, safe transport, and post-incident care. Promote awareness and training among staff to recognize early warning signs and activate appropriate response channels
• Wellness Program Development: Design and execute holistic wellness initiatives including mental health support, fitness programs, and preventive healthcare
• Employee Engagement: Organize events, workshops, and campaigns that promote team bonding, motivation, and a sense of belonging
• Policy Implementation: Ensure compliance with labor laws and internal welfare policies, including maternity/paternity benefits, leave policies, and workplace safety
• Vendor Management: Liaise with external partners such as counselors, fitness trainers, and insurance providers to deliver welfare services
• CSR & Volunteering: Coordinate employee involvement in corporate social responsibility (CSR) initiatives and community outreach programs
• Feedback & Reporting: Conduct regular surveys to assess employee satisfaction and welfare needs; prepare reports for senior management with actionable insights
• Grievance Redressal: Act as a confidential and approachable point of contact for employee concerns, ensuring timely resolution and escalation when necessary
  
  
  

We are looking for someone who has:

Requirement

Details
Education

Bachelors/Masters in HR, Psychology, Social Work, or related field


Experience
5+ years in HR or welfare roles, preferably in ITeS or BPO environments


Skills
Empathy, communication, conflict resolution, program management, data analysis

Tools

Familiarity with HRMS platforms, survey tools, and wellness apps


Preferred Attributes

• Strong understanding of Indian labor laws and compliance standards
• Experience managing wellness programs in high-pressure, shift-based environments
• Ability to work across diverse teams and cultural backgrounds
• Passion for employee advocacy and well-being
• Mandatory Night Shift with 5days working in a wee
  
  
  

About ResultsCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

---