Operations Associate

Skydo is looking for a Payment Operations Associate to support payment processing, reconciliations, and operational excellence across domestic and international banking partners.

What you will do:

01 Daily Payment Operations:

• Diligently execute Ops SOPs: payment processing, invoicing, tracking, documentation, and forex conversion operations with different bank partners, ensuring timely payment flow and SLA adherence.
• Manage and resolve operations tickets within defined SLAs with utmost diligence and customer centricity.
• Coordinate with customer-facing and compliance teams to manage customer escalations and resolve tickets and customer dependencies.

02 Reconciliation and Reporting:

• Maintain and enhance existing SQL dashboards by making modifications as required, and develop new dashboards when needed.
• Support and improve automated reconciliation processes for foreign and Indian banking partners.
• Generate and publish daily reports and keep track of KPIs for all banking partners and customer cohorts.
• Present periodic performance insights and drive accountability through data-driven reporting.

03 Analysis, Strategy and Process Improvement:

• Analyse the transaction data to identify trends, recurring issues and operational risks
• Recommend and implement process improvements and automations to reduce errors and turnaround time

You’re a good fit if you have:

• 2–4 years of work experience in a professional operations environment.
• A highly ethical, values-driven, proactive, growth-oriented, and ambitious individual who thrives in a fast-paced environment.
• Highly disciplined, punctual, and responsible, with the ability to manage the timely execution of high-value payments.
• Strong analytical skills with the ability to understand, own, and improve operational metrics.
• Experience with SQL is required, along with the ability to work with internal and external partners to drive operational performance.
• Strong interpersonal and communication skills, with proficiency in both English and Hindi.
• Diligence and process orientation, and understanding of process linkage to KPIs

The mindset we’re seeking:

• You’re comfortable working with dashboards, reports, and data to track performance and improve day-to-day operations.
• You enjoy solving operational problems, spotting gaps, and driving processes to closure with minimal supervision.