Office Manager

Job Description

Key Responsibilities & KPI’s

• Business Operations & Executive Enablement
  
  

Enable leadership effectiveness through structured coordination, prioritization, and execution support.

What This Looks Like:

• Proactively help manage leadership priorities, enabling focus on high-impact activities
• Track key deliverables, decisions, and follow-ups across functions
• Prepare briefs, summaries, and decision-support materials
• Handle confidential matters with discretion
  
  

KPIs:

• ≥95% adherence to leadership priorities and timelines
• 100% tracking of critical action items with clear ownership
• Leadership satisfaction score ≥4.5/5
• Analytics, MIS & Business Insights
  
  

Own data visibility and enable insight-led decision-making.

What This Looks Like:

• Design and maintain dashboards (Admissions, Finance, HR, Operations)
• Ensure accuracy, consistency, and timely reporting
  
  

KPIs:

• 100% on-time MIS/report delivery
• ≥98% data accuracy across reports
• Reduction in manual reporting effort by 30%+
• Travel & Calendar Optimization
  
  

Maximize leadership productivity through intelligent scheduling and seamless logistics.

What This Looks Like:

• End-to-end travel planning (cost, efficiency, contingency)
• Optimize calendars to balance strategic focus vs operational meetings
• Anticipate conflicts and proactively resolve
  
  

KPIs:

• ≥95% schedule adherence with minimal last-minute disruptions
• Travel cost optimization of 10–15% YoY
• Zero critical travel or scheduling failures
• Leadership time allocation: ≥60% on strategic priorities
• Stakeholder Management & Coordination
  
  

Ensure alignment, clarity, and execution across internal and external stakeholders.

What This Looks Like:

• Act as a central coordination point across functions
• Ensure clear communication, timelines, and accountability
• Follow through on commitments and escalate risks proactively
  
  

KPIs:

• ≥95% stakeholder deliverables completed on time
• Reduction in follow-up cycles/escalations by 20%+
• Stakeholder satisfaction score ≥4.5/5
• Project Management & Process Improvement
  
  

Drive execution discipline and continuous improvement.

What this looks like

• Track key projects with timelines, milestones, and dependencies
• Identify inefficiencies and implement standardized processes
• Support cross-functional initiatives
  
  

KPIs:

• ≥90% projects delivered on time
• At least 2–3 process improvements/quarter
• ≥20% cycle time reduction in key workflows
• Clear RAG status visibility for all priority projects
• Event & Meeting Governance
  
  

Ensure high-quality planning, execution, and follow-through of leadership forums.

What This Looks Like:

• Plan leadership meetings, reviews, and key events
• Ensure agenda quality, documentation, and action tracking
• Manage logistics and stakeholder coordination
  
  

KPIs:

• 100% meetings with pre-read, agenda, and MOM documented
• ≥95% completion of meeting action items within agreed timelines
• Event satisfaction score ≥4.5/5
• Zero major execution gaps in flagship events
  
  

Education

• Graduate in Business / Management / Finance or relevant field
• MBA or equivalent preferred
  
  

Experience

• 4–6+ years in Executive Assistant / Business Operations / Office Management roles
• Strong experience working with senior leadership teams
• Demonstrated capability in analytics, MIS, and cross-functional coordination
  
  

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

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