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We are looking for a Customer Success Associate to join our Customer Success team. This role will be responsible for driving retention of newly transacting Skydo customers. The candidate will also have monthly targets to meet.

What you will do:

• Proactively manage customer relationships post-activation, with a clear focus on driving the second transaction and beyond.
• Engage with customers during their first transaction to build trust and set the foundation for a long-term relationship: not just to make the process smooth, but to actively sell them on coming back.
• Engage with customers on a frequent basis via multiple channels - call, email, and WhatsApp to drive repeat usage and revenue.
• Meet and exceed monthly and quarterly retention targets, driving repeat transactions. ● Give feedback to internal teams on recurring blockers, customer quality, and patterns that impact retention.
• Coordinate with internal teams to resolve operational blockers in real time, ensuring customer transactions are settled without delays.

You’re a good fit if you have:

• Strong academic record with around 2 years of work experience, with at least 1 year in B2B sales, account management, or customer success.
• Excellent English communication skills, persuasiveness, and interpersonal skills.
• Sales DNA (target orientation), attention to detail, and execution focus. This is a retention and revenue role, not a support role.
• Strong problem-solving skills and the ability to think strategically about customer relationships.
• Exceptional written and verbal communication skills.
• A passion for service excellence and improving the customer experience via strong customer empathy.
• Understands customer requirements, enjoys building trust-based relationships.

The mindset we’re seeking:

• You’re deeply customer-centric and genuinely care about delivering a seamless experience in every interaction.
• You take ownership, communicate with empathy, and stay composed while handling escalations and complex customer issues.
• You have a sales flare and a target-achieving mindset where you are able to convince customers on why to use Skydo even if they have had a bad experience.