Solutions Engineer

This position supports TrueLark, a recently acquired brand under the Weave umbrella.

TrueLarks simple yet powerful automated communication platform handles millions of customer calls every year. From single storefronts to nationwide franchisors — dental offices, salons and spas, fitness studios and many others, use TrueLark to grow their businesses.

We are looking for bright and enthusiastic Solutions Engineers to join us in building the next generation of automation in customer communications. You will work in a team of highly skilled and experienced developers passionate about building scalable applications that deliver magical customer experiences. We specialize in conversational language technologies and constantly innovate around how businesses can automatically attract, support, and upsell customers 24/7 using Artificial Intelligence.

In this role, you’ll be responsible for supporting technical onboarding and configuration for our clients—including API integrations, widget configuration, and scripting for custom workflows. You’ll also engage in API management, server debugging, log analysis, and system administration to ensure each solution is robust, scalable, and tailored to the unique needs of the businesses we support.

• This position will be hybrid - Bangalore, India
• Reports to: Co-founder
  
  

What You Will Own

• Diagnose and resolve business-reported issues and errors through backend API debugging.
• Retrieve metrics, data, and performance indicators using APIs.
• Update user preferences and system settings using APIs.
• Support webchat setup and address minor frontend issues.
• Troubleshoot call forwarding and voicemail-related issues.
• Configure and manage system settings using JSON and YAML data structures.
• Interpret API integration documentation to troubleshoot and resolve integration-related issues.
• Navigate Linux OS and manage virtual machines (VMs) using command-line tools.
• Develop basic scripts to automate tasks and streamline processes.
• Use SQL for data management and generate report.
  
  

What You Will Need To Accomplish The Job

• Strong understanding of RESTful APIs, including endpoints, authentication, and data formats (JSON, XML).
• Experience with API testing tools (e.g., Postman, Swagger) for data fetching and troubleshooting.
• Working knowledge of SQL for data querying, management, and report generation.
• Familiarity with database structures and ability to write queries.
• Excellent communication and collaboration skills.
• Problem-solving mindset with attention to detail.
• Self-motivated and able to manage tasks independently.
  
  

What Will Make Us Love You

• Experience writing basic scripts in languages like Python, Bash, or JavaScript for task automation.
  
  

At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

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