Customer Service Representative Tourism And Ticket Reservations

We are looking for a proactive and tech-savvy Customer Service Representative with strong experience in customer service, ideally in the tourism and ticket reservation industry.

In This Role, You Will

• Manage ticket bookings (museums, trains, attractions).
• Assist customers via email and occasionally phone.
• Communicate with customers mainly in English, but also in writing in Spanish and Portuguese when needed.
• Solve reservation issues, handle changes, and provide accurate information.
• Write and publish engaging travel-related content.
  
  

You will be working with different apps, systems, and websites daily, so you must be extremely comfortable with computers and quick to learn new tools.

KEY DUTIES

• Process ticket reservations quickly and accurately.
• Respond to customer inquiries by email and phone.
• Handle booking modifications, cancellations, and problem resolution.
• Write and share tourism-related articles.
• Use Google Translate and ChatGPT to assist with written communication in Spanish and Portuguese when required.
  
  

Qualifications

• Proven experience in customer service (tourism and ticketing experience is a plus).
• Strong English communication skills (written and spoken).
• Familiarity with written communication in Spanish and Portuguese is a plus.
• Proficiency with Microsoft Outlook, Excel, and Microsoft Office in general.
• Highly comfortable using computers and navigating multiple applications and websites.
• Familiarity with customer support tools (e.g., Zendesk) is an advantage.
• Proactive, detail-oriented, and able to work independently.
  
  

WORK SCHEDULE (Peru Time - 5)

• Monday to Wednesday: 2:00 PM – 11:00 PM
• Thursday and Friday: 8:00 AM - 5:00 PM
  
  

What We Provide

• A dynamic, fast-paced work environment in the tourism industry.
• Immediate placement for the right candidate.
  
  

IMPORTANT

Please Do Not Apply If

• You are not highly proficient with computers and Microsoft Office.
• You struggle to stay organized or work independently.
  
  

We are looking for someone efficient, proactive, and confident in using technology to deliver outstanding customer service.

If you are passionate about travel, reservations, and helping customers, we’d love to hear from you!

Job to start this week.

SKILL REQUIREMENT

Email Support, Travel Planning, Customer Service, Translation Tools (Google Translate, ChatGPT)

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