Counsellor

Key Responsibilities

• Attend and counsel walk-in students regarding IELTS, PTE, and other English proficiency test preparation courses.
  
• Understand students requirements and recommend suitable courses and study plans.
  
• Explain course features, batch schedules, fees, and enrollment procedures.
  
• Follow up with prospective students through calls, emails, and WhatsApp to convert inquiries into admissions.
  
• Maintain accurate records of inquiries, counselling sessions, and admissions in the CRM/system.
  
• Achieve monthly admission and conversion targets.
  
• Coordinate with trainers and operations teams for batch allocation and student onboarding.
  

Requirements

• 1–3 years of experience in counselling for IELTS, PTE, Spoken English, or Study Abroad/Education industry..
  
• Strong counselling, communication, and interpersonal skills.
  
• Excellent presentation and convincing abilities.
  
• Ability to handle walk-ins and convert leads into admissions.
  
• Basic computer knowledge and familiarity with MS Office and CRM software.
  
• Customer-focused with a positive and professional attitude.
  
• Ability to work in a target-driven environment.