GV Managed Services Americas 171385

Process end-to-end payrolls for US and Canada clients, including weekly, bi-weekly, semi-monthly, monthly, off-cycle payrolls, reversals, and ROEs, ensuring accuracy and adherence to payroll schedules. Execute payroll activities through BPMS, PCC, and SAP HCM platforms while maintaining compliance with established payroll controls and procedures. Partner with clients, internal support teams, project teams, and service delivery stakeholders to ensure seamless payroll execution and issue resolution. Perform payroll validations, reconciliations, audit checks, and quality reviews to ensure payroll accuracy and compliance with internal controls. Act as the day-to-day liaison for assigned clients, responding to payroll inquiries, providing timely updates, and driving issues to resolution. Maintain and update payroll process documentation, client-specific procedures, work instructions, and business process manuals. Manage service requests and incidents through ticketing systems, ensuring proper classification, prioritization, tracking, and closure. Serve as a Checker/Reviewer for payroll activities completed by team members, including on-cycle, off-cycle, reversals, and ROE processing. Analyze complex payroll issues, identify root causes, and implement sustainable corrective actions. Participate in SAP HANA testing, payroll product enhancements, system upgrades, year-end activities, and client migrations to validate payroll functionality and business requirements. Support automation and transformation initiatives by identifying process improvement opportunities and contributing to the design, testing, and implementation of automation solutions. Collaborate with project teams on payroll innovation, continuous improvement programs, and operational excellence initiatives. Contribute to knowledge-sharing activities and support team readiness for new tools, technologies, and processes. ##LI-DNI

Strong experience in US and/or Canada payroll processing with sound knowledge of payroll regulations, taxation, garnishments, and year-end activities. Hands-on experience with SAP Payroll, Payroll Control Center (PCC), and Business Process Management Systems (BPMS). Experience supporting SAP HANA testing, payroll system upgrades, or transformation projects. Exposure to automation initiatives, process optimization, robotic process automation (RPA), or digital transformation projects is highly preferred. Strong analytical, reconciliation, auditing, and problem-solving skills. Excellent verbal and written communication skills with the ability to engage effectively with multinational clients and cross-functional teams. Ability to manage multiple priorities, meet strict deadlines, and perform effectively in a fast-paced environment. Strong attention to detail, customer focus, and commitment to quality. Flexible to work US business hours and support critical payroll deliverables.

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