Team Leader

Job Description:

Treasury Shared Service team handle monetary and non-monetary service requests for Treasury Clients. Team also supports more complex service requests for ACH, Research & Adjustment and Wires other than supporting Commercial Cards requests for US region

Responsibilities

• Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
• Interacting with onshore business partners via phone / e-mail
• Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy
• Determine the best course of action for the Customer to resolve their query
• MIS Reporting & Data Analysis using Microsoft Office tools
• Knowledge management and training delivery as per business requirement
• Manage client escalations
• Provide subject matter expertise on process & operational queries driven by multiple years of experience
  
  

• 5-7 Years
  
  

• Fundamental understanding of Treasury Services
• Strong Analytical and Problem solving skills
• Have strong communications skills – both verbal and written
• Strong organizational skills and attention to detail, and good with numbers
• Effective Outlook Management
• Proficient with Microsoft Office products (particularly MS Excel, Word)
• Have strong organization skills –ability to switch between tasks and to prioritize work effectively
• Willingness to learn and adapt to business needs
• Must have an eye for detail
  
  

• Must be collaborative / curious / driven / continuous learner
• Ability to multitask and adapt to change
• Self-motivated and results orientated
• To be flexible to work in rotational shifts
  
  

• 8.30 PM to 5.30 AM IST (Changes as per US day light saving requirement)
  
  

• GIFT CITY (Ahmedabad, Gujarat)