Client Support Associate

• Make outbound calls to potential and existing clients to introduce and explain our services.
  
• Clearly communicate value propositions and service benefits in fluent, confident English.
  
• Handle inbound inquiries and provide relevant information to clients.
  
• Maintain accurate call logs, customer details, and follow-up schedules in CRM.
  
• Schedule appointments or connect leads to the sales team when required.
  
• Achieve daily/weekly/monthly calling and lead generation targets.
  
• Follow up on leads and nurture them until conversion.
  
• Maintain a positive, helpful, and professional tone in all communications.
  

Requirements

• Strong command over spoken and written English (neutral or clear accent).
  
• Minimum 1 year of experience in customer service, or a similar role.
  
• Confident phone presence and ability to engage clients in conversation.
  
• Excellent listening, persuasion, and interpersonal skills.
  
• Basic computer literacy (MS Office, email, CRM tools).
  
• Ability to work independently and meet deadlines.