Academic Counsellor_PR

Open Positions: Academic Counsellor / Admission Counsellor

Job Title: Academic Counsellor

Job Summary

We are looking for a motivated Academic Counsellor to guide prospective and current students in selecting the right courses, understanding academic pathways, and achieving their educational goals. The role involves counselling, admissions support, and maintaining strong student relationships.

Key Responsibilities

Responsible for managing end-to-end student enquiries and admissions activities within the Mumbai metropolitan area (primary focus: Goregaon East and adjacent suburbs) with occasional outreach to pan-India online prospects. Works closely with Marketing, Operations, and Academic teams. Individual contributor role reporting to the Senior Admissions Manager; may mentor or oversee up to 2 junior counsellors/interns as needed.

• Counsel students and parents on academic programs, career options, and course selection with personalized plans aligned to student goals.
• Handle student inquiries via calls, emails, chat, and walk-ins, ensuring lead response time within 24 hours.
• Guide students through the admission process, documentation, fee collection coordination, and ensure timely enrollment and onboarding.
• Maintain accurate CRM records of student interactions and follow-ups; ensure follow-up completion rate of >= 90%.
• Build and maintain relationships with prospective students and referral partners across the specified geographic scope.
• Achieve defined KPIs including monthly enrollment targets (typically 15–25 enrollments/month), conversion rate of inquiries to enrollments (target >= 20%), and quarterly revenue targets.
• Track and improve student satisfaction metrics (target average rating >= 4/5) and contribute to reducing drop-offs during onboarding.
• Coordinate with internal teams for smooth onboarding, student support, and issue resolution; escalate complex cases to the Senior Admissions Manager.
• Conduct local seminars, webinars, and group counselling sessions; support campus events and outreach activities to generate quality leads.
• Provide periodic reporting on pipeline status, forecasted enrollments, and performance against KPIs to the Admissions Manager.
  
  

Focus: Selling courses (Travel & Tourism, Makeup, Podcasting)

Candidate Requirements:Experience: Minimum 1 year in the Ed-Tech industry with Strong communication and sales skills

Location: Goregaon East

Compensation: Fixed salary up to ₹6.5 LPA + Uncapped Incentives

Work Schedule: Monday to Saturday

Working Hours: 11:30 AM – 8:30 PM

Skills: education advisor,academic counsellor,counsellor,edtech,education,learning consultant,program advisor,admissions counseling,education consultant,education counselling,admission advisor,education sales,academic advisor

---