Officer Branch Operations And Service Head Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Oversee the day-to-day operations and service delivery at the branch level, ensuring seamless customer experience
• Manage and lead a team of frontline staff, providing guidance, training, and performance feedback
• Implement and monitor operational policies, procedures, and controls to maintain compliance and operational efficiency
• Collaborate with other teams within the Consumer Banking Group to identify and address customer needs and pain points
• Analyze branch performance metrics and customer feedback to drive continuous improvement initiatives
• Contribute to the development and implementation of strategic initiatives to enhance the banks distribution and service capabilities

Requirements

• Strong leadership and people management skills, with the ability to motivate and develop a team
• Excellent customer service orientation and problem-solving abilities
• Proficient in data analysis and reporting, with the ability to interpret and act on performance metrics
• Demonstrated experience in implementing operational policies and controls to ensure compliance and efficiency
• Collaborative mindset and the ability to work effectively with cross-functional teams

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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