Global Category Manager ISP Telco

Partnership Sales Manager

Global Category Manager, ISP/Telco

The IWG Group is looking for a talented experienced procurement professional to become our Global Category Manager, IST/Telco, reporting directly to the Director, Group Centre Costs.

Job Purpose

• Define clear, optimised, and scalable internet and telecommunication specifications and service requirements, grounded in business needs and demand drivers
• Reengineer the category delivery and sourcing model across regions to achieve structural cost reduction across broadband, fibre, DIA, leased lines, backup lines, among others
• Deliver sustainable year on year savings through category strategy, market and cost assessment, standardisation, and governance of multi region strategic suppliers
  
  
  

Key Responsibilities

• Define and govern global specifications and demand guardrails, including standardisation, exception rules, and adoption requirements with regional teams
• Design and continuously improve the category delivery and sourcing model, including supplier profile, process improvement and total resource utilisation strategy (in-house vs. external)
• Lead market, cost, and risk assessment for the category and translate it into category strategy, savings targets, and sourcing priorities
• Manage multi region strategic suppliers, including performance targets, quarterly business review cadence, and commercial guardrails used in regional tenders and contracts
• Approve regional category related decisions and outputs, including tender parameters, supplier model, savings ambition, and commercial guardrails
• Ensure compliance with local regulations and global IT standards
• Optimise bandwidth and service plans based on usage trends
• All other duties as requested by the line manager
  
  
  

Key Performance Indicators

• Percent of spend in approved specification
• Cost reduction versus baseline for key specifications
• Global savings delivered versus target and year on year savings sustainment
• Percent of spend routed through preferred suppliers
• Strategic supplier performance against scorecard targets, including network performance metrics (e.g. latency, uptime, bandwidth usage)
  
  
  

Key Qualifications

Required Skills, Experience & Qualifications

• Relevant experience in procurement, supply chain, engineering, or related discipline, ideally within a greenfield environment and with a multicultural setup
  
  
  

Technical skills or knowledge

• Proven ISP and telecommunications category management experience, including specification governance and category delivery model design
• Strong commercial capability across supplier models, contracting levers, and multi market supplier governance
• Ability to translate market dynamics and cost drivers into structural cost reduction and sustained savings
• Proven successful track record of organising, negotiating and delivering that demonstrates thorough knowledge of leading strategic sourcing processes, tools and techniques
  
  
  

Leadership Skills

• A proven thinker-doer, equally comfortable writing strategy and driving outcomes with urgency
• A confident decision maker
• Proven experience of successfully influencing stakeholders in a matrix environment
• Prioritises well consistently delivers against tight deadlines
• Team player with high level of professional integrity
• Excellent analytical skills with a passionate attitude to problem solving
• Strong attention to detail
• Comfortable with ambiguity and prepared to work in an agile and flexible way
• Quick to adapt to changes in a demanding fast paced multicultural environment
  
  
  

About The Company

IWG has been at the forefront of flexible working for more than 30 years. With over 5,400 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.

Join us at https://careers.iwgplc.com/home

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