Senior Officer Branch Operations And Service Head Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Lead and oversee daily branch operations to ensure efficient service delivery and compliance with bank policies and regulatory requirements
• Manage branch staff performance, conduct training programs, and foster a culture of excellence and accountability
• Drive customer service quality standards and implement initiatives to enhance customer satisfaction and retention
• Monitor financial performance metrics, manage branch budgets, and optimize operational costs
• Ensure adherence to risk management frameworks, anti-money laundering protocols, and internal control procedures
• Develop and execute strategies to achieve sales targets for consumer banking products and services
• Maintain branch infrastructure, security standards, and health & safety compliance
• Liaise with regional and head office teams to implement strategic initiatives and best practices
• Handle customer escalations and resolve operational issues promptly and professionally
• Prepare regular reports on branch performance, staffing, and operational metrics

Requirements

• Bachelors degree in Business Administration, Finance, Banking, or related discipline
• Proven track record in leading teams and managing branch-level operations
• Strong knowledge of banking products, services, and regulatory compliance requirements
• Excellent organizational, analytical, and problem-solving skills
• Demonstrated ability to drive sales performance and achieve business targets
• Proficiency in banking systems and MS Office applications
• Strong interpersonal and communication abilities
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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