Front Desk Specialist (225-713)

As a Front Desk Specialist, you will be the initial point of contact for clients, visitors, and employees. Your role is pivotal in ensuring a welcoming and efficient environment, as you will be responsible for managing all front desk operations and providing exemplary customer service. You are expected to handle incoming inquiries, manage appointments, and facilitate communication within the company. Your ability to multitask, maintain professionalism, and execute organizational tasks with precision will contribute significantly to the smooth operation of our front office. If you thrive in a dynamic setting and have excellent interpersonal skills, this could be the perfect opportunity for you.

Responsibilities

• Greet and welcome visitors in a friendly and professional manner.
• Manage incoming phone calls and route them to appropriate departments.
• Maintain a neat and organized front desk reception area.
• Assist in scheduling and confirming appointments for clients and staff.
• Handle daily mail, including sorting, distributing, and processing shipments.
• Monitor and manage the office supply inventory to ensure availability.
• Provide accurate information and directions to inquiries and visitors.
• Coordinate with staff to address visitors' specific needs or requests.
• Manage the appointment booking software and update records diligently.
• Prepare and file documents, maintaining confidentiality and security.
• Facilitate communication and collaboration across various departments.
• Address any immediate facility issues by liaising with the maintenance team.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Proven experience as a receptionist or in a similar customer service role.
• Strong verbal and written communication skills required for the position.
• Proficiency in using MS Office Suite, particularly Word and Excel.
• Excellent organizational skills and the ability to multitask efficiently.
• Exceptional interpersonal skills with a friendly and approachable demeanor.
• Ability to handle sensitive and confidential information with discretion.
• Availability to work flexible hours, including some evenings and weekends.
• Demonstrated problem-solving skills to address visitors' and employees' needs.