Customer Service Representative - Parts

Description

Job Description Statement:

In this role, you will deliver exceptional service by accurately identifying needs, providing timely solutions, and ensuring seamless order fulfillment within our Parts Sales team. You will build lasting relationships by combining technical knowledge with genuine care, helping customers feel confident and supported every step of the way. Join us in powering innovation and reliability through every interaction, making a meaningful impact on healthcare and imaging excellence.

Culture Fit:

Strengthen Block Imaging’s mission of ‘People Matter’ by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent.

Essential Job Duties:

• Handle customer communication, follow-up, and sales transactions for medical imaging parts.
• Receive and manage incoming parts requests, locating parts from inventory or suppliers.
• Create parts quotes and negotiate pricing with suppliers.
• Build customer relationships through proactive follow-up and problem-solving.
• Collaborate professionally with the team and support additional duties as needed.
• Other duties as assigned.

Requirements

Role Competencies:

• Ability to set goals, meet deadlines, and stay organized.
• Strong problem-solving skills with initiative and critical thinking.
• Capable of managing multiple projects while meeting timelines.
• Skilled at building positive relationships with team members, customers, and vendors.
• Flexible, confident, and team-oriented, fostering communication and shared success.

Experience and Education Requirements:

Preferred Experience

• 1–3 years of experience in a customer service, order processing, or sales support role, preferably in a technical, logistics, or parts-related industry.
• Experience working with customers in a fast-paced environment, managing requests, and resolving issues with a strong focus on accuracy and timeliness.

Education (or equivalent experience)

• Bachelor’s Degree or equivalent required. Marketing, Finance, Supply Chain, Project Management, General Business, or Management preferred.

Preferred Certifications

• N/A

Travel Requirements:

n/a

Physical and Environmental Requirements:

Team Members must be able to perform the essential functions of the position with or without reasonable accommodation. For questions, contact Human Resources.

This role may involve

• Ability to remain in a stationary position for extended periods.
• Frequent typing.
• Ability to communicate effectively, including speaking, hearing, and reading.
• Occasional movement within the office.
• Lift up to 10 pounds.
• Standard office setting with moderate noise level.
• Regular use of computers, phones.
• Work is primarily performed indoors in a climate-controlled environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This job description is intended to describe the general nature and level of work being performed. It is not a contract. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. leadership reserves the right to assign or reassign duties and responsibilities at any time.

Block Imaging Parts & Service is an Equal Opportunity Employer

Block Imaging is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. Block Imaging is committed to providing reasonable accommodations to individuals with disabilities. If you need assistance during the application or interview process, please contact HR.