CCE

The Customer Care Executive (CCE) will be the front‑line voice for Digitide Solutions Limited, handling inbound inquiries for the CLM Domestic Diversified segment. This role requires swift issue resolution, accurate documentation, and a commitment to maintaining high customer satisfaction. The CCE will collaborate with cross‑functional teams to ensure seamless service delivery and continuous process improvement.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Resolve product and service issues promptly, adhering to SLAs.
• Document interactions in the CRM system accurately.
• Escalate complex cases to appropriate teams.
• Provide product knowledge and guidance to customers.
• Identify and report recurring issues for process improvement.
• Meet or exceed performance metrics such as AHT and CSAT.
• Participate in training and knowledge‑sharing sessions.
• Maintain confidentiality of customer data.
• Contribute to team meetings and share best practices.

Qualifications

• High school diploma; associate or bachelors degree preferred.
• 1–2 years experience in inbound call center or customer support.
• Excellent verbal and written communication skills.
• Strong problem‑solving and decision‑making abilities.
• Proficiency with CRM software and Microsoft Office.
• Ability to multitask in a fast‑paced environment.
• Customer‑focused attitude with empathy.
• Reliable internet connection and suitable home office setup (if remote).
• Flexibility to work varied shifts, including evenings/weekends.
• Ability to meet performance targets and adapt to feedback.