Job Description
Make a real impact every day!
As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.
Please note that although this is a remote position, the work must be performed within Hungary!
What You’ll Do
- Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
- Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
- Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams
What You Bring
- Strong communication skills in English (B2) and German (C1)
- Customer-focused mindset and problem-solving skills
- Good organizational skills and attention to detail
At Transcosmos, you’ll find a supportive team environment with real opportunities to grow.
- Paid training
- Competitive salary
- Cafeteria benefits
- Medicover
Please note that although this is a remote position, the work must be performed within Hungary!
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Debrecen North Great Plain Hungary |
| Company Website: | https://www.trans-cosmos.co.jp | Job Function: | Customer Service |
| Company Industry/ Sector: |
IT Services and IT Consulting | ||
What We Offer
About the Company
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Job Snapshot
