Cluster Optometrist

Area Activities expected to be performed by a Lenskart Cluster Optometrist

Store Visit

• Must visit assigned stores in Lenskart uniform and manage the complete Technical and
  
  

Functional part of Lenskart stores.

In Store Duty

• Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch,
  
  

Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.

• Must also work as a store optometrist during busy hours, high sale days or to cover
  
  

shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry,

merchandise, Instrument calibration, KMT products etc.

• To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and
  
  

lead by example

Manpower

• To welcome new talent from market, conduct interview and on board. Initiation Prepare
  
  

and conduct meetings with respective AOMs to discuss reviews, performance or

proposals

Training

• For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check,
  
  

dispensing, contact lens, troubleshoot, deliver to measure the impact of training on

store performance. Identify and Train the Store staff to help them achieve their goals

Audit

• Periodically audit their eye test and dispensing performance
  
  

Team Leader

• Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support
  
  

store team

Revenue

• Maximise In-Store Revenue through Optometrists through continuous training, periodic
  
  

reviews, increasing number of eye tests done at store and reducing returns

Team Work

• Work as a member of Business Team to accomplish goals and objectives. Participate in
  
  

regional, departmental, executive, operational meeting as appropriate

Documentation

• Maintain documentation and Report daily to PS regional manager on store visit
  
  

Summary

Working Hours

• Same as store shift and as per business needs. Must work on weekends and public
  
  

holidays to support store business

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