Key Account Manager

# Job Description – Key Account Management (KAM)
**Location:** Colaba, Mumbai
**Employment Type:** Full-time | Work from Office
**Working Days:** Monday to Friday
**Shift Timing:** 10:00 AM – 7:00 PM
## About the Role
We are looking for an experienced * Key Account Management (KAM)** to manage and
grow relationships with enterprise clients. The ideal candidate should have **6–8 years
of hands-on experience in Key Account Management**, with a proven track record of
managing strategic accounts, driving client engagement, ensuring customer success,
and identifying business growth opportunities.
This role requires an individual who can build long-term client relationships, collaborate
effectively with cross-functional teams, and serve as a trusted advisor to key
stakeholders. The candidate will play a critical role in ensuring client satisfaction, driving
revenue growth, and strengthening the organization's enterprise presence.
## Key Responsibilities
### Key Account Management
* Own and manage a portfolio of enterprise accounts, serving as the primary point of
contact.

* Build and maintain strong relationships with CXOs, business heads, and key decision-
makers.

* Conduct regular business reviews to understand client objectives and align services
accordingly.
* Ensure long-term account retention through proactive engagement and strategic
planning.
* Develop account plans and maintain a clear understanding of each client's business
goals.
### Client Success & Relationship Management
* Understand client requirements and coordinate with internal teams to ensure
seamless service delivery.
* Monitor account health and resolve client concerns within defined timelines.
* Drive adoption of products, services, and new initiatives among existing clients.
* Maintain high levels of customer satisfaction and strengthen long-term partnerships.
* Identify risks proactively and implement measures to improve customer experience.
### Revenue Growth

* Identify opportunities for upselling, cross-selling, and account expansion.
* Collaborate with sales and internal teams to maximize revenue from existing clients.
* Support commercial discussions, renewals, and contract negotiations.
* Achieve account growth targets through strategic engagement and business
development initiatives.
### Stakeholder Management
* Act as a bridge between clients and internal departments, including Operations,
Product, Finance, and Leadership.
* Ensure timely communication regarding project updates, deliverables, and client
expectations.
* Escalate and resolve critical issues while maintaining strong client relationships.
* Present account performance updates and strategic recommendations to senior
stakeholders.
### Operational Coordination
* Coordinate with cross-functional teams to ensure timely execution of client
deliverables.
* Monitor workflows and identify opportunities to improve operational efficiency.
* Maintain accurate records of client interactions, account updates, and action items
using CRM tools.
* Ensure adherence to internal processes and service standards.
### Market Intelligence
* Stay updated on industry trends, market developments, and competitor activities.
* Provide clients with relevant insights and strategic recommendations.
* Share market intelligence with internal teams to support product and business
decisions.
## Desired Candidate Profile
* **6–8 years of experience exclusively in Key Account Management or Enterprise
Account Management.**
* Experience handling enterprise or B2B clients is mandatory.
* Proven track record of managing strategic accounts and driving business growth.
* Strong experience engaging with CXOs and senior business stakeholders.
* Excellent communication, presentation, negotiation, and relationship-building skills.
* Strong analytical and problem-solving abilities.
* Proficiency in MS Office, particularly Excel and PowerPoint.
* Experience working with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or
similar tools.

* Comfortable traveling within India for client meetings when required.
* Highly proactive, customer-focused, and result-oriented.
## Preferred Industry Background
Candidates from any of the following industries will be preferred:
* SaaS
* FinTech
* Legal Technology
* Financial Services
* Insurance
* Enterprise Technology
* B2B Services
* Consulting
## Compensation
* **CTC:** Up to ₹18 LPA (depending on experience and interview performance)
* **Experience:** 6–8 Years
## Why Join?
* Opportunity to manage high-value enterprise accounts.
* Direct exposure to CXO-level stakeholder management.
* Fast-paced, collaborative, and growth-oriented work environment.
* High ownership with excellent career progression opportunities.
* Five-day work week with leadership visibility and strategic responsibilities.