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Executive Case And Communications Management

Talentmate

India

30th October 2026

2610-5698-84

Job Description

Hiring: Customer Support & Operations Executive

📍 Location: Colaba, Mumbai (Work from Office)
💰 Salary: Up to ₹28,000–₹30,000 per month (based on experience and interview)
💼 Experience: 0–2 years (freshers can apply)
🎓 Qualification: Graduate or above
🕒 Working Hours: 10 AM – 7 PM
📅 Working Days: Monday to Friday | Saturday & Sunday off

Key Responsibilities:

Handle customer queries via email, WhatsApp, and calls.
Process IVR data, transcripts, and callbacks.
Conduct user onboarding calls and route cases as per SOPs.
Update the Case Board and maintain accurate documentation.
Ensure timely task completion within defined TATs.

Required Skills:

Good written and verbal communication.
Basic MS Excel and computer knowledge.
Strong attention to detail and accuracy.
Ability to follow SOPs and manage multiple tasks.
Tech-savvy, proactive, and willing to learn.

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	India	City:	Colaba ,Maharashtra
Company Website:	http://www.rapsystechnologies.com	Job Function:	Public Relations
Company Industry/ Sector:	IT Services and IT Consulting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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