Service Management Practitioner

Project Role : Service Management Practitioner
Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
Must have skills : Incident Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Service Management Practitioner, a typical day involves supporting the delivery of various programs, projects, or managed services by ensuring smooth coordination and effective communication among involved parties. This role requires managing contracts and shared services to maintain alignment with organizational goals. Building and nurturing strong relationships with key stakeholders and sponsors is essential to secure their commitment and drive the strategic agenda forward. The position demands proactive engagement across multiple teams to facilitate seamless project execution and service delivery.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify process improvements that enhance service delivery and operational efficiency.
- Facilitate communication and coordination between cross-functional teams to ensure project milestones are met.
- Mentor junior team members to support their professional growth and integration within the team.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Incident Management.
- Strong analytical and problem-solving abilities to effectively address and resolve incidents.
- Excellent communication skills to liaise with stakeholders and coordinate across teams.
- Experience in contract management and shared service coordination.
- Ability to manage multiple priorities and work collaboratively in a dynamic environment.
- Skilled in stakeholder relationship management to maintain high levels of engagement and commitment.

Additional Information:
- The candidate should have minimum 5 years of experience in Incident Management.
- This position is based at our CODC1A - SEZ location.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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