Senior Zoho Consultant Delivery Lead

Job Description

We are looking for a Senior Zoho Consultant / Delivery Lead to own complex Zoho implementations while leading, mentoring, and scaling a high-performing delivery team. This role requires a strong leadership mindset, excellent communication skills, and the ability to manage multiple projects concurrently while working closely with UK and European clients.

ThoughtLogik is a leading premium Zoho partner in the UK, specialising in delivering strategic, high-impact solutions for mid-sized and large organisations across the UK and Europe.

You will also play a key role in strengthening ThoughtLogik’s Zoho Centre of Excellence (CoE), driving delivery standards, best practices, and team capability.

Important: Please apply only if you have hands-on Zoho implementation experience and have read the full job description. This role requires proven project leadership and excellent communication skills. Applications that do not meet these criteria will not be considered.

Requirements

Client Consulting & Solution Leadership

• Lead end-to-end Zoho implementations across the Zoho ecosystem, including CRM & Sales apps, Creator & dev suite, Desk, Books, Inventory & Finance apps, People & HR apps, Analytics, Marketing apps.
• Work directly with UK and European clients to understand requirements and design scalable solutions
• Act as the senior functional authority and trusted advisor on assigned projects
  
  

Delivery & Project Leadership

• Deliver multiple Zoho projects in parallel, owning scope, milestones, risks, and quality
• Coordinate with internal teams, third-party vendors, and client stakeholders
• Proactively identify and resolve delivery risks
  
  

Communication & Stakeholder Management

• Serve as the primary point of contact for senior client stakeholders
• Lead workshops, demos, and regular delivery updates
• Maintain strong client relationships through clear, confident communication
• Requires working-hours overlap with UK business hours
  
  

Team Leadership & CoE Ownership

• Lead and mentor a team of 10–15 consultants and developers
• Review solution designs and delivery outputs
• Support onboarding, grooming, and performance development
• Contribute to Zoho CoE initiatives including best practices, reusable solutions, internal standards, and knowledge sharing
  
  

Training & Adoption

• Lead end-user and admin training
• Drive adoption by aligning solutions with real business processes
• Continuously improve delivery efficiency and solution quality
  
  

Must Have

• 6+ years of hands-on Zoho implementation experience
• Strong expertise across the Zoho One ecosystem
• Proven experience leading teams and mentoring consultants
• Experience managing multiple projects simultaneously
• Excellent communication and stakeholder management skills
  
  

Nice to Have

• Zoho certifications (CRM, Creator, Analytics, etc.)
• Prior experience working with UK or European clients
  
  

Personal Attributes

• Leadership mindset with a strong sense of ownership
• Self-driven, proactive, and delivery-focused
• Calm under pressure and confident in decision-making
• High attention to detail with a strategic outlook
• Passionate about mentoring and team development
  
  

Benefits

What We Offer

• Competitive Salary and benefits package
• Opportunity to lead high-impact Zoho projects for international clients
• Clear growth path into Solution Architect / Practice Lead roles
• Exposure to Zoho CoE initiatives and strategic delivery
• Collaborative and growth-oriented work culture
  
  

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