VOC Project Lead

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Responsibilities

Job Description:

Survey Design and Planning

• Possess knowledge of survey programming platforms
• Collaborate with stakeholders to define the scope and objectives of the survey program
• Develop the roadmap for the survey initiatives aligned with business needs
• Develop the survey questionnaire, including question design, sequencing and formatting
  
  

Project Management

• Create a detailed project plan, including timelines, key milestones, in alignment with the Program Manager
• Coordinate with stakeholders to ensure smooth execution of surveys
• Monitor and track responses and identify any measure to improve response rate
  
  

Data collection & Analysis

• Ensure accurate and unbiased data collection
• Analyze survey response to extracts insights and trends
• Analyze themes and sub themes and use AI tools like Thematic, eClerx for broader insights
• Ensure the metrics in dashboard are refreshed and up to date
  
  

Reporting and Actionable insights

• Create reports and presentations summarizing the key areas
• Create comprehensive reports and visualizations to present the findings to the stakeholders
• Work with CLCA team to identify the improvements needed
  
  

Stakeholder Communication

• Work with the stakeholders to and Program Manager to align survey goals
• Regularly update stakeholders on the progress and findings of the survey.
• Communicate findings with leadership team and provide recommendations
  
  

Quality Assurance and Continuous improvement

• Ensure the accuracy and reliability of the survey data
• Perform data validation and cleaning to prepare the data for analysis
• Optimize surveys based on feedback and best practices
• Stay updated with industry trends and best practices in survey research and data analysis
  
  

Management Level Definition

Applies basic foundation of a functions principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Education And Experience Required

• Bachelor’s Degree or equivalent combination of education and experience
• Typically 2-3 years experience
  
  

Knowledge And Skills

• Experience or understanding of data collection and analysis tools and software packages. Knowledge on integration of survey tools and other tools like SFDC, SQL and others, using API and JSON is added advantage
• Able to handle projects independently
• Good analytical, statistics and problem solving skills.
• Good written and verbal communication skills
• Mastery in English and local language.
• Willing to work in a complex program driving customer and partner experience.
• Demonstrated curiosity in understanding what really matters to our customers
• Strong analytical aptitude problem solving, logical reasoning
• Good interpersonal skills and team-player attitude
• Ability to effectively communicate program plans, proposals, results, and negotiate options
• Strong knowledge in data analytics and reporting out insights
  
  

Additional Skills

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Lets Stay Connected

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Job

Sales Operations

Job Level

Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.

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