Vice President Technology Service Desk On-Site Support

Job Description

Vice President, Managed Print Services Delivery Lead

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Managed Print & Output Services Delivery Lead to join our Production Services – Workplace Technology Services team. This role is located in Chennai.

Role Overview

The Service Delivery Lead is responsible for the end-to-end governance and delivery of print services across 30+ countries. This role manages vendor engagements and Statements of Work (SOWs), monitors service levels and regulatory compliance, drives digitization initiatives, and ensures that print applications operate efficiently within agreed OLA/SLA parameters.

In this role, you’ll make an impact in the following ways:

• Manage SOWs and vendor relationships for managed print services across 30+ countries as an Engagement Manager
• Support the delivery of digital print services for internal and external clients
• Monitor service levels and conduct regular performance reviews
• Manage internal and external audits and ensure compliance with risk and audit requirements
• Oversee daily health checks of print applications and their operating environments; remediate issues promptly
• Identify and implement technical solutions and optimizations within the print environment
• Lead Change Management and Disaster Recovery activities for all print applications
• Continuously update and maintain application documentation and runbooks
• Lead efforts to reduce reliance on print services by promoting digitization
• Develop and execute short- to long-term strategies for print service transformation
• Serve as the primary point of contact for business stakeholders, fostering strong relationships
• Manage expenditures in line with purchase orders and budget guidelines
• Ensure governance and risk-management controls are in place across Production and Disaster Recovery environments
  
  

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in computer science or related discipline; advanced degree preferred
• 4–6 years of related experience; experience in securities or financial services is a plus
• 2–3 years of Technology Vendor Management experience
• Hands-on knowledge of print-related products (e.g., Control Suite, Kofax AutoStore, RedTitan, Equitrac)
• Technology Infrastructure Management expertise
• Proven transformation of leadership and team management skills
• Strong stakeholder-management and communication capabilities
• Excellent problem-solving and product-design acumen
• Solid project-management experience
• Preferred certifications: ITIL Foundation or equivalent
  
  

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025
  
  

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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