Vice President Client Processing Manager

Job Description

Vice President, Client Processing Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Processing Manager to join our Client Operations team under Loan Enablement platform. This role is located in Chennai.

In this role, you’ll make an impact in the following ways:

• Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices under Loans Enablement Platform.
• Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
• Liasing with Product and Engineering teams for process improvement initiatives
• Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
• Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.
• Responsible for the day-to-day BAU and management of a Client Processing Team.
• Working with the team to deliver best possible reporting service to our clients, both in daily operations regime, as well as annual reporting tasks
• Review operational procedures regularly and where needed, highlight areas requiring updates or process improvements.
• Contributes to the achievement of LEP team’s objectives.
• Ensures the volume of work produced meets products/service standards and exceeds quality standards and is properly reviewed and documented.
  
  

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 8-10 years of total work experience is required
• Experience in syndicate loans or Bi-lateral loan administration or agency is preferred
• Fluent English spoken and written
• Good problem-solving skills with excellent attention to detail
• Very Good knowledge of MS Office and internal systems such as GSP, CMS and PSS are preferable
• Very Good knowledge of MS Office and internal systems such as Solvas, WSO and Markit clear tools are preferable
  
  

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025
  
  

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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