UX Design Manager - Figma - Chennai

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Description - UX Design Manger

Job Title: UX Design Manager

Location: UPS ITC

Department: Product Design - Commercial Technology - Customer Digital Channels

Reports To: Director of UX

Employment Type: Full-Time

About The Role

We are seeking a highly skilled and experienced UX Design Manager to lead our dynamic ITC design team in creating exceptional user experiences across digital platforms. In this role, you will guide a team of UX designers, collaborate with cross-functional partners, and ensure a cohesive design strategy across multiple product lines. This position requires a strong design portfolio, exceptional leadership abilities, and a proven capacity to communicate effectively across global teams.

Key Responsibilities

• Lead, coach, and develop a team of UX designers, ensuring they have the support, feedback, and direction needed to grow and excel in their roles.
• Foster a collaborative, high-performing design culture, championing creativity, user advocacy, and continuous improvement.
• Set clear goals, manage performance, and support career development for each team member through regular 1:1s, feedback sessions, and mentoring.
• Drive consistency and excellence in design execution through standards, design systems, and best practices.
• Ensure effective collaboration across global teams, building strong communication routines that bridge time zones from the US to India.
• Facilitate design reviews to uphold high design quality while empowering designers to take ownership of their work.
• Represent the UX team in strategic discussions, advocating for user-centered thinking while balancing business and technical needs.
• Proactively identify team needs and resourcing gaps and help recruit and onboard new design talent as needed.
  
  

• 7+ years of experience in UX/UI design, with at least 2 years in a leadership or managerial role.
• Exceptional communication skills — both written and verbal — with the ability to build trust and alignment across culturally diverse, distributed teams.
• Proven success collaborating with cross-functional teams across global time zones (especially between the US and India).
• Strong portfolio showcasing a breadth of UX design work, leadership contributions, and business impact.
• Experience with modern design and prototyping tools (e.g., Figma).
• Strong understanding of UX best practices, design systems, and accessibility standards.
• Comfortable working in fast-paced, agile environments.