Telecom E2E OSS Orchestration Analyst

Requisition Number: 20303

Contract Type: Permanent

Location(s):

Chennai, IN

Telecom E2E OSS Orchestration Analyst

Primary Responsibilities / Key Result Areas

• Analyze telco/satcom services, network configurations, and product definitions to design accurate CFS, RFS, and Resource models.
• Produce and maintain service specifications, technical attributes, service parameters, and mapping rules for ServiceNow OMT.
• Configure ServiceNow OMT product and service catalogs, including catalog items, service specs, product models, templates, and decomposition rules.
• Collaborate with engineering and provisioning teams to align service models with real network topology and provisioning flows.
• Define order workflows, fulfillment logic, task sequences, dependencies, and orchestration rules.
• Ensure data consistency and governance across service models, resources, catalogs, and fulfillment components using TMF and MEF standards.
• Support TMF-aligned fulfillment processes, contributing to end‑to‑end service lifecycle automation.
• Document service models, service hierarchies, attribute specifications, dependencies, and configuration details.
• Identify and implement improvements in service modeling, catalog integrity, and fulfillment design.
• Partner with cross-functional stakeholders to validate requirements and ensure alignment with target service architecture.
• Contribute to transformation projects ensuring catalog configurations, models, and workflows comply with TMF/MEF and internal standards.
• Support audits, compliance reviews, and continuous governance of service catalogs and specifications.
• Document troubleshooting steps and create work instructions
  
  

COMPETENCIES

• Strong understanding of service orchestration, service modelling, and fulfilment processes.
• Experience with service catalog, inventory, or orchestration platforms.
• Strong expertise in telecom/satcom service modeling, including CFS, RFS, Resource models.
• Proficient with TM Forum frameworks: SID, Open APIs, ESP, and fulfillment process models.
• Knowledge of MEF service frameworks, especially MEF LSO and service specification guidelines.
• Hands‑on experience with ServiceNow OMT, including product catalog, service specification, and order flow configuration (strong advantage).
• Understanding of telecom network technologies: IP, transport, RF, fiber, GEO/MEO/LEO architectures.
• Experience designing fulfillment workflows and service decomposition logic.
• Strong business analysis and requirement-gathering skills related to service portfolios.
• Knowledge of data modeling, service governance, and catalog lifecycle management.
• Ability to communicate service models and architecture to both technical and non‑technical stakeholders.
• Analytical, detail‑oriented, with strong problem‑solving capabilities.
• Ability to work independently and collaboratively in an agile environment.
  
  

Qualifications & EXPERIENCE

• Bachelor’s degree in information technology, Telecommunications, Business Engineering, or a related field.
• Minimum of 11 years of experience
• Deep telecom/satcom domain expertise preferred.
• Extensive experience in service modeling and fulfillment.
• 1+ years working with ServiceNow (OMT preferred).
• ServiceNow OMT certification is highly desirable.
• Experience working with TMF SID, TMF ESP, and MEF LSO standards is highly desirable.
• Experience preparing documentation for catalogs, models, workflows, and architecture.
• Familiarity with DevOps tools and agile processes is a plus.
  
  

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

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