Technical Support Associate

Role Summary: The Technician is accountable for technical review, execution, maintenance, and customer support. Adherence to standard procedures and timely completion of contract deliverables.

Responsibilities & Requirements:
- Manage, deliver, and support IT initiatives that identify, design, implement creative business and technology solutions for business operations
- Establish relationships with business users and engage in day-to-day interactions with business management, sponsorship, key business application owners and act as their trusted IT adviser
- Support key business applications from conception to grave i.e. be responsible for product management (need identification), implementation, training, ongoing health & support and finally transition to newer technologies or landscape
- Makes efforts to understand & learn business and technical and functional skills needed to do the job
- Adherence to Flowserve policies and procedures
- Other duties as assigned.
Preferred Experience / Skills:
- Experience as an IT Business Analyst, Systems Analyst, Programmer, or in a related occupation
- Experience supporting various IT systems. Understanding issue resolution processes and 3rd party resolution tools such as Unisys
- Participated in a full life-cycle application implementation experiences from requirements to production support
- Customer service attitude and must be adept at communicating with non-technical business personnel
- Excellent business engagement, organization, and communication skills
- Demonstrated ability to work in a matrix team structure
- BS or BA Degree in relevant field and / or 0-2 years relevant experience