Technical Operation Specialist

Technical Operation Specialist 

 
Minimum Years of Experience :

2 years or proven advanced skill in SQL  

Minimum Level of Education 

Bachelor’s degree that is data or software engineering related and/or equivalent experience with SQL and other database related platforms. 
C1 or C2 level English preferred 

The Role  

Working in a fast-paced, innovative environment, the Customer Support Operations Specialist role will be the backbone of the Customer Success team, managing technical aspects of account support. 

Responsibilities  

• Perform account setup and configuration tasks through database updates and manual entry, ensuring accuracy and completeness 
• Add and manage users, configuring appropriate access levels and job visibility permissions 
• Create and maintain facility locations within the platform 
• Upload and configure job descriptions, including the setup of initial job postings 
• Enable and manage platform features using LaunchDarkly 
• Register and configure phone numbers to support SMS and texting functionality 
• Update and maintain screening questions and interview templates 
• Create and manage website embed snippets that allow customers to display job postings on their websites 
• Update customer company profiles, including adding and managing images and key company details 
• Configure and manage select third-party integrations 
• Write, update, and execute SQL scripts to perform bulk updates, including complex job description modifications 
• Clean, structure, and prepare data for importing customers’ historical data into the platform 
• Triage and resolve customer issues related to account setup, escalating to engineering or other teams when appropriate 
• Export customer data upon request, following internal processes and guidelines 
• Reactivate, transfer, or close customer accounts as requested 
• Take ownership of assigned tasks, ensuring accurate tracking and updates within project management tools 
• Collaborate cross-functionally with Customer Success, Engineering, Onboarding, Training, and Technical Services teams to deliver a cohesive customer experience 
• Identify opportunities to enhance the customer support and onboarding experience, contributing to a culture of continuous improvement 

Skills/Qualifications 

• Excellent communication skills in English, both verbal and written 
• Must have strong experience with SQL including writing unique scripts 
• Prefer at least 2 years of experience in supporting a technical product, preferably for a SaaS startup 
• Desire to work in a fast-paced start-up environment with exceptional time management skills 
• Strong work ethic, integrity, and desire to succeed 
• Adaptable to new initiatives & able to properly prioritize tasks 
• 4 year college degree preferred 
• Detail-oriented and extremely organized 
• Strong analytical and problem-solving skills 
• Self-motivated with proven ability to work collaboratively and independently within a team setting 
• A genuine passion for software and technology