Technical Account Manager - US TimeZone

About the Role

Rocketlane is looking for a highly motivated Technical Account Manager (TAM) to bridge our customers' success with internal excellence. As a TAM, you will combine deep product expertise, technical acumen, and exceptional communication to drive meaningful customer outcomes. You’ll collaborate cross-functionally to address complex needs, articulate feature requests, and develop tailored solutions for customers while building long-term partnerships.

You are a trusted advisor with a knack for solving problems and delivering results. Whether it's configuring custom workflows, navigating APIs, or guiding customers through technical challenges, you will help unlock value from Rocketlane’s platform.

• Master Rocketlane’s product suite to provide unparalleled guidance and support to customers.

• Configure custom workflows and troubleshoot API integrations.

• Diagnose and resolve technical challenges to ensure seamless customer experience.

• Foster strong relationships by acting as the primary technical point of contact for strategic customers.

• Deliver training sessions to empower customers in using Rocketlane effectively.

• Ensure expectations are set and met through transparent communication and actionable insights.

• Translate customer needs into actionable feedback for Product, Engineering, and other internal teams.

• Guide customers in aligning Rocketlane’s solutions to their business objectives.

• Provide consulting and prescriptive advice to maximize customer adoption.

• Mentor team members to elevate collective performance.

• Contribute to team morale by leading initiatives that foster process improvements and team collaboration.

• Actively drive feedback loops with Product and Engineering to enhance Rocketlane’s offerings.

  Qualifications

  • 4-8 years of relevant experience in TAM or Product Consulting roles.

  • Expertise in managing high-profile customer accounts, with a proven track record of delivering exceptional results.

  • Strong organizational skills and the ability to manage competing priorities effectively.

  • Strong solutioning skills with the ability to troubleshoot and resolve complex technical problems.

  • Deep understanding of APIs, migrations, and SaaS platforms.

  • Demonstrated ability to translate technical jargon into business-friendly communication.

  • Excellent written and verbal communication, capable of engaging both technical and non-technical audiences.

  • Expertise in rapport building, expectation setting, and managing strategic customer relationships.

  • Training and presentation skills to effectively communicate solutions and best practices.

  • Confidence to push back where necessary, balanced by a collaborative approach.

  • Negotiation skills that drive win-win outcomes.

  • A natural mentor who inspires and motivates teams to perform at their best.

  • Experience driving cross-functional initiatives and contributing to process improvements.