Team Manager

Job Title: Team Manager

Location:

Chennai, IN

Reference No: 3207

Office Type: Office

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Role Summary

Managing a team of 5-12 employees and ensuring team service delivery to customers according to agreement and customer and internal expectations.

Your Responsibilities

Financial Management

• Ensures that services are delivered according to SLA’s to clients served from own team, such as timeliness of pay, accuracy of payment, timely service request handling in C4C etc.
• Monitors, reports and analyses KPI’s around service excellence and customer satisfaction of clients served from own team
• Plans and takes immediate corrective actions whenever KPI’s or SLA’s are not met and addresses critical customer issues without delays
• Ensures prompt, timely and efficient payroll deliveries to customer according to payroll calendar and customer expectations
• Responsible for testing and taking into production of system changes and improvements and supports the efficient change management process
• Prioritizes and delegates team work efficiently
• Ensures that Zalaris relevant controls and policies are implemented and followed
• Proactively drives near/offshoring transition activities for own customers and productivity and cost efficiency improvements in own team
• Proactively drives continuous improvement activities in own team
• Promotes Lean way of working and ensures that Lean morning meetings are held
• Promotes internal co-operation with other Zalaris functions and sites
  
  

• Acts as line manager for team members
• Ensures correct time writing in own team
• Ensures that the Performance Management and Goal setting (PMGM) process is held timely and SMART targets are set to all employees in the team
• Addresses critical team issues without delays and provides guidance to team members
• Workforce planning: Ensures that sufficient and competent resources are available in the team when needed
• Creates good working atmosphere, motivation and engagement in the team
• Communicates organizations strategy, goals and values to the team members
• Demonstrates trust in all team members; is approachable and accessible
• Provides feedback on performance, and identifies opportunities and approaches for maximizing team performance
• Ensures competence issues are tackled and competence levels are continuously developed inside own team
• Follows up and reports on sick-leave in the team