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Language: Hindi / English (Office Communication) 

Tamil/English - To Communicate to Customer and Staff

Collections Strategy: • Develop and execute a comprehensive strategy aligned with the companys business goals and regulatory requirements. • Continuously assess and refine approaches including field collections and outbound collections calling to optimize results. Team Leadership: • Lead and monitor Area Collection Managers including collection coordinators & feet on street (FOS) collection teams. • Provide guidance, training, and performance feedback to enhance collection skills and knowledge. Performance Monitoring: • Set and manage collection targets for the team, ensuring that targets are met or exceeded. • Implement performance measurement and incentive programs to drive results. Quality Assurance: • Implement quality control measures to maintain accurate and ethical collection practices. • Conduct regular audits of collection activities, documentation, & customer interaction Collaboration with Field Collection: • Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams. • Provide support and resources to optimize field collection activities. Compliance and Regulations: • Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies. • Stay updated on changes in collection laws and industry best practices. • Ensuring that code of conduct & RBI guidelines on collections to be practised