Team Lead

Location: Chennai

Grade: F2

Designation: Team Lead

Process: UW Operations

Number of Positions: 01

Minimum Criteria

• Both G and F2 grades can apply. It will be a lateral movement for F2 grade and vertical movement for G grade.
• All applicants should have a minimum tenure of 18 months in the organization and 12 months in the current role as on 01st November 2025.
• No documented disciplinary issues/ PIP in the last 6 months and until the closure of IMP.
• Appraisal score of 3/CME and above in the last annual appraisal for the last 6 months.
  
  

• Supervise and lead a group associate to meet all SLA’s relative to all functions in the Mortgage underwriting area (Supervision of workflows and work queues).
• Experience in Income calculation, 4cs and well versed about underwriting process.
• Maintain daily, weekly, and monthly production reports
• Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting, and special projects
• Provide recommendations for strategies and process improvements to add value to teams and clients
• Coordinate with other internal support teams to ensure seamless production by the operations team
• Provide resolutions to complex escalated queries and complaints from external and internal customers
• Must lead, coach, motivate and develop associates to deliver high quality reports to the clients to achieve or exceed set operational targets
• Monitor and evaluate staff performance, attendance, also generate reports as necessary
  
  

• Knowledge of the US Mortgage Industry with Mortgage underwriting experience
• Knowledge of different types of mortgages and its functioning and ability to read various origination documents
• Good communication skills (Written and Verbal) are required to understand and communicate with the vendors/clients
• Strong Customer Service Skills, Negotiations Skills, and Leadership skills required
• Detail Oriented with good analytical skills and the ability to make decisions based on the situation
• Ability to analyze the numbers and reconcile the data if required as per requirements.
• Experience with reporting and analysis
• Good email etiquette
• Ability to handle and accomplish multiple tasks and resolve
• Experience working in a team-oriented, collaborative environment
• Should be able to effectively use a computer and be competent with MS office applications
  
  

• HR Screening
• Rounds of Personal Interview