Systems Programming Associate

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

The Systems programming Associate – Salesforce will play a key role in analyzing business requirements and translating them into Salesforce-specific solutions using a combination of out-of-the-box features, configurations, and custom development.

This role demands a strong understanding of Sales Cloud, Service Cloud and Agent Force, expertise in Salesforce declarative and programmatic approaches, and experience in integrating Salesforce with external systems (legacy and cloud). You will work closely with product owners, architects, developers, and QA teams across geographies to build scalable, performant, and secure solutions.

You are expected to contribute to the entire lifecycle of application development—from design and coding to deployment and ongoing enhancements—while also ensuring adherence to best practices, development standards, and security guidelines.

Primary Skills

• Strong knowledge and experience with Salesforce Service Cloud, CRM Analytics, Agent Force & Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)
• Strong Experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, Oath and Single Sign-On
• Analytical skills and strong experience debuging and resolve issues/defects
• Experience with Salesforce Governor limits
• Knowledge of the Best Practices used for development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas
• Working experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts
• Experience with data updates / data migration using Data Loader and other Salesforce tools
• Participate in discussions with business representatives about requested functionality
• Participate in the code reviews and ensure the code achieves appropriate test coverage
• Ability to author technical solution approach and design documentation
• Working experience of the DevOps processes: migrate changes from development to QA to production environment using Flosum
  
  

Support defect resolution, performance tuning, and production issue triaging.

• Salesforce Certification: Admin, Platform Developer 1
  
  

Secondary Skills

• Knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze, and assign user stories to agile development team
• Some Project Management Skills
• Strong understanding of the Microsoft productivity suite (Excel, Word, Power Point)
• English written and verbal communication skills
• Self-Motivated learner
  
  

Minimum Qualifications

• Minimum of 4+ years of Salesforce development experience, with at least 2+ years of hands-on experience working with Lightning Components (Aura and LWC)
• Strong expertise in Sales Cloud implementation and business processes (e.g., Lead to Opportunity, Quote, Task Management, Sales Path, Record Types, Custom Buttons, Validation Rules, Forecasting)
• Excellent skills in Apex classes, Apex triggers, SOQL/SOSL, Lightning Web Components (LWC), Aura Components, and Visualforce
• Deep understanding of Salesforce configuration (objects, page layouts, flows, profiles, permission sets, etc.)
• Experience in integrating Salesforce with legacy and external systems using SOAP and REST APIs, including JSON and XML handling
• Hands-on experience working with 3rd-party components from AppExchange, content management, and multilingual support using Salesforce Translations
• Familiarity with platform deployment tools like Jenkins, ANT, and Flosum
• Good understanding of data modelling, object-oriented principles, JavaScript, and HTML
• Knowledge of Agile development methodologies and collaboration tools like Azure DevOps (ADO)
• Strong debugging and analytical skills for issue resolution
• Excellent communication and documentation skills
  
  

Nice to Have

• Experience working with Azure DevOps (ADO)
• Experience working with Flosum.
  
  

Certifications (Preferable)

• Salesforce Platform Developer I
• Salesforce Platform Developer II
• Salesforce Platform App Builder
• AgentForce Specialist
• Salesforce AI Specialist
  
  

Soft Skills

• Strong collaboration and interpersonal skills, with the ability to work effectively in a distributed team environment.
• Self-driven, detail-oriented, and passionate about learning new technologies.
• Ability to multi-task and manage priorities in a dynamic Agile environment.
• Strong problem-solving skills and a proactive approach to issue resolution
  
  

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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