Subject Matter Expert

Description

Role & Responsibility

• He/She should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc.
• He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors. He/she has to follow SOP to catch errors in the content.
• He/She should be able to provide floor support to DAs on clarifying their queries during execution
• The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
• The employee will be an individual contributor for this role.
• In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
• He/She should be able to do RCA for all the duplicate and invalid clarifications – reduce ambiguity in work instructions by identifying training needs.
  
  

Basic Qualifications

• 1+ years of game testing experience
  
  

Preferred Qualifications

• Knowledge of QA methodology, industry-standard tools and bug tracking tools
  
  

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Company - ADCI MAA 15 SEZ

Job ID: A3175550

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