Style Associate - Express Avenue Mall - Chennai

Job Description

Style Associate - Job Description

Style associates you will support to achieve store targets through exceptional customer service, effective sales strategies, and team collaboration.

Responsibilities

• Supporting the Store Manager and Assistant Store Manager for driving the sales to achieve the store target.
• Ensure the highest standards of customer service are maintained.
• Address escalated customer issues and ensure resolution in a professional and satisfactory manner.
• Play a key role in maintaining and improving visual merchandising standards within the store.
• Assist in managing inventory levels, including stock replenishment, stock takes, and monitoring product turnover. Work to minimize stock discrepancies and ensure accurate inventory records.
• Process point-of-sale purchases, handle transactions, and cross-sell additional products to enhance the customer's shopping experience.
• Adhere to Standard Operating Procedures and follow established guidelines for store operations.
• Assist in training new and existing team members to improve their understanding of the products and services offered.
  
  

Candidate Profile

• Min HSC or above with 2+ years of fashion retail experience
• Must be above 18 years of age and below 35 years of age.
• Basic computer skills is preferable
  
  

Skills

Communication skills

Local Language Proficiency: Fluent in the local language. Able to handle situations proficiently in the local language.

English Skills: Fluent in English, handles professional communication well. Able to effectively address English-speaking audiences.

Customer Engagement

Effectively builds rapport with customers.

Capable of asking insightful questions to understand customer needs.

Non-Verbal Communication

Eye Contact: Maintains strong eye contact, conveying messages confidently and attentively.

Facial Expressions: Expresses emotions and empathy through facial expressions.

Posture and Gestures:Displays open body language.

Uses positive gestures that complement verbal communication effectively.

Respects personal space preferences.

Personal Presentation

Has a keen sense of style and fashion.

Maintains excellent personal hygiene.

Hair is well-styled.

Wears accessories that complement a professional image.

No body odor, and uses light-scented products.

Retail Expertise

Familiar with retail terminologies- POS, SOP’s, Basics of Visual Merchandising and Inventory control

Capable of handling customer grievances.

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