Sr Product Analyst

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Role Summary: Supports Tech Product Manager to translate business needs and requirements into stories for the pod backlog

Responsibilities/key Jobs To Be Done

• Understand user needs and translate them into detailed requirements for the pod
• Build use cases, writes, manages and clarifies user stories, visualization, and process flows
• Explain how requirements may be implemented from a functional standpoint and drive/improve user experience
• Stay 2-3 sprints ahead of pod and ensures each feature has a clear definition of done; ensures each feature level deliverable is aligned to a definition of readiness to enter sprint
• Communicate vision to developers and testers
• May help write UAT scripts and participate in User Acceptance Testing as needed
• Document confirmed business processes to serve as reference for development and IT support
• Apply business process improvement methods for optimization
• In partnership with the PM, maintain deep understanding of the to ensure that the pods backlog priorities are aligned with business needs
• Track metrics and build reports to measure progress
• Help manage dependencies with other pods, working closely with the Tech Product Manager
• Apply compliance requirements within scope of responsibility, ensures Software Development Lifecycle documentation, system configuration and compliance activities are up to date as required
• Understands portfolio of IT systems that the business uses; may specialize in specific applications and as such hold deep product / BPM expertise
• Support and/or facilitate system demos via inspect and adapt workshops as needed
  
  

• Proven knowledge and understanding of standard practices, technology and supporting industry principles
• Experience gathering requirements and translating into a product vision by leveraging their expertise in product development, engineering and UX
• Deep understanding of business/processes and high-level understanding of high-quality digital product delivery
• Experienced in managing a product backlog/release plan, tracking team level metrics, attend product team ceremonies, removing blockers (burndown chart, release burn up, etc.)
• Experienced in developing systems and tools to enable customer interactions and collaboration (e.g., digital self, precision marketing, DAM, immersive technology)
  
  

• Understanding of customer journeys and customer experience
• Foundational skills (at minimum) in Data Engineering, Cybersecurity, Intelligent Automation and Emerging Technology
  
  

• Creates a culture that relentlessly focuses on helping the people and organizations we touch
• Equipped with foundational knowledge and methods to identify, engage, and build empathy with their customers, and apply these methods to their daily work
• Focuses on Business agility, Agile delivery with a fail-fast mindset, and measurable outcomes
• Demonstrated success in leading teams
• Contributes ideas that challenge thinking
• Strong problem-solving skills with ability of accurately analyze situations and reach productive decisions based on informed judgment.