Sr Developer

Job Summary

We are seeking a skilled and proactive Reliability Engineer to join our Contact Center team. This role is critical in ensuring the availability reliability scalability and performance of our customer-facing platforms and services. The ideal candidate will have a strong background in automation monitoring incident management and cloud infrastructure.

Responsibilities

• Develop and maintain robust software solutions to enhance Contact Center Support systems.
• Own the Availability Reliability Quality and Lifecycle (ARQL) of contact center platforms
• Define and manage SLOs SLIs and Error Budgets in collaboration with product and operations teams.
• Implement and maintain monitoring tools (e.g. Azure Monitor Log Analytics KQL).
• Automate health checks and build dashboards for real-time visibility into system KPIs.
• Lead incident response conduct blameless post-mortems and drive root cause analysis.
• Collaborate with DevOps and software teams to maintain and improve CI/CD pipelines
• Collaborate with cross-functional teams to integrate Azure DevOps and AWS DevOps tools for seamless project execution.
• Implement best practices in DevOps to streamline deployment processes and improve system reliability.
• Analyze and resolve complex technical issues related to Claim Assignment ensuring optimal performance.
• Design and execute test plans to validate software functionality and performance.
• Provide technical guidance and support to team members fostering a collaborative work environment.
• Monitor system performance and implement improvements to enhance user experience.
• Document software development processes and maintain comprehensive technical documentation.
• Engage in continuous learning to stay updated with the latest industry trends and technologies.
• Contribute to the development of innovative solutions that align with the companys strategic goals.
• Ensure compliance with industry standards and regulations in all software development activities.
• Participate in code reviews to maintain high-quality code standards and practices.
• Collaborate with stakeholders to gather requirements and deliver solutions that meet business needs.
  
  

• Possess extensive experience in Contact Center Support demonstrating a deep understanding of its technical aspects.
• Have a strong background in Azure DevOps and AWS DevOps with proven experience in deploying and managing applications.
• Demonstrate expertise in Claim Assignment with the ability to analyze and optimize related processes.
• Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Show proficiency in software development methodologies and best practices.
• Display strong communication skills enabling effective collaboration with team members and stakeholders.
• Have a proactive approach to learning and adapting to new technologies and industry trends.
  
  

• AWS Certified DevOps Engineer Microsoft Certified: Azure DevOps Engineer Expert