Sr Cluster Manager- Amazon NOW Operations Amazon Now

Description

Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking in a city. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance. Managing 3P partners and driving standardization/improvement is a key requirement of the role.

Key job responsibilities

Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks

Maintain data integrity for operational dashboards and reporting systems used by leadership teams

Support root cause analysis for operational defects and SLA breaches

Coordinate with store operations teams to ensure timely data updates and metric accuracy

Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives

Basic Qualifications

• Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Experience working in partner management within e-commerce or technology sectors
• Knowledge of Excel at an advanced level
• Experience problem solving and root cause analysis
• Experience working with multiple groups of stakeholders
  
  

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight
• Experience working in e-commerce / retail / supply chain / financial services business
• Experience with data querying or modeling with SQL
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ASSPL - Tamil Nadu - D31

Job ID: A3146215

---