Splunk Operations Manager

Bengaluru, India | Onsite | Full-time | Cognizant

About Cognizant

Cognizant is one of the world's leading professional services companies, helping clients modernise technology, reimagine processes, and transform experiences. With a global presence across 40+ countries and a team of 350,000+ professionals, we partner with the world's most iconic technology enterprises to deliver outcomes that matter.

This is a senior leadership role within Cognizant's most strategic global technology client engagement — a world leader in enterprise networking, cybersecurity, and observability. As Splunk Operations Manager, you will represent Cognizant's delivery leadership on one of our flagship accounts, with significant visibility at both the client and organisational level.

About The Role

We are seeking an experienced and operationally disciplined Splunk Operations Manager to lead end-to-end service delivery, drive platform excellence, and manage a high-performing team across a 24x7 enterprise support environment. This role demands equal strength in technical acumen, client management, and people leadership — with the gravitas to engage at the executive level and the depth to drive operational outcomes on the ground.

What You Will Do

Service Delivery & Operations

• Own end-to-end delivery of operations support services across production environments
• Ensure adherence to SLAs/SLOs across availability, MTTR, incident response, and backlog reduction
• Drive operational governance through daily, weekly, and monthly service reviews and RAG reporting dashboards
• Manage 24x7 support model including shift planning, on-call readiness, and escalation management
• Lead major incident management including war rooms, stakeholder communication, and resolution tracking
• Drive problem management and elimination of recurring incidents through permanent fixes
• Monitor incident trends and implement proactive measures before they impact service
• Oversee Splunk platform health, performance, and capacity management
• Ensure availability of log ingestion pipelines, dashboards, alerts, and correlation searches
• Collaborate with engineering teams for platform upgrades, patching, and optimisation
• Drive adoption of Splunk best practices for monitoring, alert tuning, and automation
  
  

• Act as the primary point of contact for customer stakeholders on all operations matters
• Provide executive summaries, dashboards, and operational insights to senior leadership
• Manage communication during incidents, escalations, and service disruptions with clarity and confidence
• Align the operational roadmap with client priorities and measurable business outcomes
  
  

• Lead and mentor a team of Splunk engineers, analysts, and L1/L2/L3 support resources
• Track team performance, utilisation, and skill development on an ongoing basis
• Drive certification compliance and upskilling initiatives across the team
• Foster a culture of ownership, accountability, and continuous improvement
  
  

• Identify and manage delivery risks, dependencies, and mitigation plans
• Ensure compliance with security, audit, and contractual obligations
• Maintain operational documentation and audit readiness at all times
  
  

• Strong working knowledge of Splunk and enterprise observability platforms
• Deep understanding of ITIL processes — Incident, Problem, Change, and Service Management
• Proven experience managing 24x7 operations in NOC/SOC environments
• Familiarity with cloud environments (AWS/Azure/GCP) and infrastructure monitoring
• Experience in client-facing roles with strong stakeholder and executive engagement capabilities
• Strong communication, presentation, and executive reporting skills
• Demonstrated ability to manage distributed onsite/offshore teams effectively
• Experience with scripting and automation (Python, Shell) — preferred
  
  

• ITIL
• NOC/SOC Operations
• AWS/Azure/GCP
• Observability Platforms
• Python/Shell Scripting
• RAG Reporting
• JIRA
  
  

• Splunk Certification
  
  

• Lead delivery operations for one of the most strategic and high-profile client accounts in Cognizant's global portfolio
• Executive-level visibility within both Cognizant and the client organisation
• Opportunity to shape Cognizant's Splunk operations delivery model and influence practice strategy
• Access to Cognizant's global leadership development programs, knowledge networks, and career advancement pathways
  
  

• SLA/SLO adherence and MTTR improvement
• Client satisfaction and escalation resolution outcomes
• Team performance, utilisation, and certification compliance
• Operational risk mitigation and audit readiness